T Level in Digital – Business Support Services: Digital Support

Course Overview

The T Level in Digital – Business Support Services: Digital Support is designed by key employers to equip students with the skills and knowledge necessary to thrive in the dynamic and technology-driven world of business support services. This T Level program combines academic learning with industry placement, ensuring that students gain practical experience in addition to the theoretical understanding.

This T Level in Digital focuses on a digital support role, for example, as an IT Security Co-Ordinator, IT Support Technician, Cyber Security Technician.

To study the T Level, you will need GCSE English Language and maths at grade 5 plus 3 other GCSE subjects at grade 4 or above.

It is also desirable for you to have a GCSE in computing or computer science as one of your 3 other GCSE subjects.

If you do not meet the entry requirements to study the T Level, you may be able to apply for our Level 2 course and progress to a T Level.

First Year

In your first year, you will gain core knowledge as well as develop an understanding of concepts, theories and contexts with the digital industry. This will include looking at digital from a business context of data, digital analysis, security, testing, culture, and digital environments.

You will also gain core knowledge and skills needed to create, develop and project a positive digital identity and how to maintain and manage this digital reputation. This will include adopting professional approaches to using social media and other digital communication platforms. This leads in to developing an awareness of security of data and information and the controls that need to be in place to stop security threats to organisations.

The second element of your first year will involve taking part in an Employer Set Project, which is designed by digital leaders so you can gain real-life experience in working practices within the digital context, which will develop your knowledge skills and behaviours for working in a digital business supporting job role. This will include:

  • Working with stakeholders to understand the requirements of the project
  • Communicating information clearly to technical and non-technical stakeholders
  • Applying a logical approach to solving problems, identifying and resolving faults, recording the progress of solutions, ensuring the solution avoids risks to security

The third and final element of your first-year studies is your industry placement which equals 20% of your qualification, and will be in line with the pathway you have chosen for this professional T Level.

Second Year

In your second year, you will specialise in Digital Support. This will allow you to focus on developing into a digital technician role. This is designed to provide you with an insight into how to apply procedures and controls to maintain the digital security of an organisation, this will lead to the installation, configuration and support for software applications and operating systems.

This course is ideal for learners wanting a career in a digital business support as well as a range of digital based job roles, these will be mostly technician roles in data analysis, security or business technology support roles in a variety of key industries within the North East.

Following successful completion of the course, they may be an opportunity for learners to progress to a level 4 forensic technician apprenticeship standard or the HTQ in Technologies.

Universities will recognise your T level qualification as a Distinction* which is the equivalent to 3 A Levels graded at A* in UCAS points.

Year 1

  • Core Assessment: External Set Test – Paper 1 and Paper 2
  • Employer Set Project: Externally assessed
  • Industry Placement: Evidence log to show completion of on-the-job hours, this will include evidence of your technical skills and application of knowledge in the workplace.

Year 2

  • A synoptic assessment designed to judge the requirements that have been met for a business support role.
  • Industry Placement: Evidence log to show completion of on-the-job hours, this will include evidence of your technical skills and application of knowledge in the workplace.

Apply Now


    Personal Details






    Help and Support



    About you

    If you are under 18, we will use this to contact your parent regarding your progress and any important announcements.



    Last school attended

    If you are still at school please tell us the name of the school you attend

    Please separate each qualification by using a comma. Leave the text area blank if you have no qualifications.

    Support Required

    We welcome your application if you have a learning difficulty, a disability or other additional support needs. Please help us to ensure that you get the most from your time at TyneMet College by ticking either box A or B.

    A) I would like to talk to someone about supportB) I do not need any support at the moment, but I know I can ask for support if I need it later. I require financial guidance

    Please select all that apply

    To ensure we can offer a full support package during your time with us, please select all that apply:

    I have an Educational Healthcare Plan (EHCP) I am a looked after child I am a young carer I am care experienced I have a social worker

    How did you hear about us?

    Data Protection

    Tyne Coast College takes your privacy seriously and will only use your personal information to provide you with the products and services which you have requested from us and to administer your account.

    From time to time we would like to contact you with details of other courses we provide. If you consent to us contacting you for this purpose please tick to indicate your preferred contact method.


    Get in touch

    Our team is always ready to help. So if you have questions on courses, your career, or anything else, complete this contact form and we’ll be in touch.