Additional Learning Support

What is additional learning support? Well, it’s just that – support which is in addition to the course you are studying. Our support services are there to support, guide and advise all students regardless of your course, the level you are studying or if you already receive another form of support. Whether you need a little extra help with your studies, specialist equipment, or just need a chat, the team are there for you.

The wellbeing of each and every student is at the forefront of everything we do. We want all students to flourish and excel while helping you develop confidence, self-motivation, independence and life skills. That is why our ALS team will work with your every step of the way to produce a bespoke support package just for you and your needs. 

We have outlined the kind of support the team has provided to other students to help make their time with us easier. These are just examples and if you would like to discuss support which isn’t outlined below, please get in touch with us. 

Examples of the kind of support we can provide, include:

Special exam arrangements

One to one support, in and out of the classroom

Help with personal care needs

Trained and experienced learning support assistants

Specialist software and equipment

Communication Support Workers

Qualified Teacher of the Deaf

Assessment and support for dyslexia

Note takers/ scribes

Maths, English and ESOL support

Personal tutor to monitor progress and assist with day-to-day queries

Learning Support Assistants (LSA) to provide support in and out of class as needed

Supervision over lunch, break and transport (if necessary)

Sensory room and quiet areas within specialist provision and across college

If you would like to discuss any support you feel would benefit you during your time with us, please pop into our Learning Support base, call us on 0191 229 5000 or email 

Online support services – we may not be onsite at the minute, but we are still here for you. 

Additional Learning Support Services

We also have a number of additional support services to help at every stage of your journey with us. 

Personal and Progression Coach

All full-time 16-18 students are allocated their own Performance and Progression Coaches (PPC). Your PPC is there to support you throughout your time with us and will provide one-to-one progress reviews, let you know all about the additional learner support available, and are there to provide information and advice about anything you need. Don’t forget, if you just need a chat, they’re there for you.

Student Services and Financial Support

Our friendly student Services Team can help with a range of support, including course information, careers advice, available financial support, welfare and all general enquires. You can pop in and see the team in main reception, email:,  call 0191 229 5000, option 2 or head to speak to an advisor via LiveChat, just click the bottom right corner of the screen between Monday – Friday 8.30am – 4.30pm.

Counselling and Mental Health Services
Your time at college can be rewarding, fun and exciting but it can also be a time of stress and there may be other problems that affect your life and studies. Our Counselling Service is one of the support services which are there to help. Our qualified counsellor offers one-to-one, confidential counselling to all enrolled students and staff on any personal concerns or difficulties, both in and out of the classroom. 

There are a number of ways in which counselling can help, such as:
Dealing with a crisis or immediate concern
Support with longer term difficulties
Getting access to specialist help
Referring on to other resources

Common issues that are talked about include:
anxieties about aspects of study, including exams and presentations 
general stress and anxiety 
relationship difficulties 
eating problems 
bereavements and parental separations 
lack of self-confidence or low self esteem 
managing transitions 
making difficult decisions 
traumatic experiences, including violence or abuse 
difficulties with alcohol or drugs 
issues around sex and sexuality 
suicidal thoughts 
anger management 
worries about appearance

Counselling aims to give you the time and space to explore and understand the issues you bring. The counsellor will be able to help you think about your problems from a different perspective.
Sessions with our counsellor usually last for 50 minutes and are held in confidence in a counselling room. Your first appointment will provide an opportunity to explore your reason for coming and will help build a clearer picture of your needs.


The college Counselling Service is highly confidential. There are some limits to confidentiality, and these are discussed with you in the first session. For example, risk of harm to yourself or someone else.
Students who wish to make an appointment are welcome to book themselves in by calling 07849090641 and leaving a message, emailing, drop by Gateway or speak to their tutor who can make an appointment on the student’s behalf.

Meet the Team
We are here for every student who needs extra support during their time at college.
If you would like to have a chat about how we can support you, get in touch with one of our Team or call into the Student Gateway.

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