Tyne Metropolitan College is working with Sitel to deliver an accredited training programme for its employees. Sitel employs thousands of people across the globe and its North East site is leading the way in delivery training which is both innovative and evolutionary for the business solutions sector.

The College is delivering a Level 5 Leadership and Management training programme for Sitel employees at the company’s North Tyneside office.  Sitel is a leading business process outsourcing provider in customer experience management and the North Tyneside office employs over 600 employees alone. The company is an advocate of internal progression and is now working with TyneMet to deliver the training programme.

Andrea Condra, Business Development Executive at Tyne Metropolitan College said: “This is a unique and exciting training opportunity for TyneMet whilst bringing a boost to the regions higher level skills base.  The College is delighted to have been chosen as the provider for the Level 5 Leadership and Management training programme which has been extensively developed in line with Sitel's company ethos.  This aims to bring value to both the employer and its employees.”

Andrea added: “This is a fantastic project that brings together a key employer and education partner to provide an innovative pathway for the future of Sitel’s growth”.

Sitel’s employees undertaking the training course in their employment and will benefit from a nationally recognised qualification at the end of the programme.

Carly Taylor a Team Manager at Sitel said: “I have worked at Sitel for 11 years and have had numerous roles, it’s a brilliant company to work for – they really do have their employees’ best interests at heart. Throughout my career at Sitel I’ve undertaken lots of training which has helped me to progress, the Level 5 Leadership and Management course will help me to pursue my career dreams. The training is personalised to work scenarios alongside theory which really helps me to take what I learn in the training to the floor. There are so many opportunities to progress and learn at Sitel, whatever your job you can invest in career development from operators to management, there’s something for everyone.”

Carly added:

“I think there needs to be change in the perception of the Call Centre industry, I’ve forged a brilliant career here and have benefited from lots of training opportunities – it’s a fantastic place to be.”

Learning and Development Manager at Sitel, Pamela Avornyo said: “We are very much a “People First” company. Training and progression is at the heart of Sitel’s values.  I spent a lot of time researching training providers and I’ve been very impressed with TyneMet’s training solutions.  As an established provider they took their time to consider our needs and implement a tailored training solution that meets our requirements perfectly. The programme is a fantastic opportunity for Sitel employees who are keen to develop a career at a senior level. At Sitel we feel we are paving the way in people development and that’s a great achievement.”

To find out more about cost effective training solutions, call 0191 229 5179, email business@tynemet.ac.uk or visit our dedicated employers’ website: employers.tynemet.ac.uk

 For more information on vacancies at Sitel visit:  www.sitel.com/careers