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Customer Service NVQ 2

Study Level

NVQ Level 2

Entry Requirements

Candidate working in a suitable customer service environment

Course Content

7 units in total

Mandatory Units
• Prepare yourself to deliver good customer service
• Provide customer service within the rules

Select at least 1 from:
• Give customers a positive impression of yourself and your organisation
• Promote additional services or products to customers
• Process customer service information
• Live up to the customer service promise
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Deal with customers face to face
• Deal with customers by telephone

Select at least 1 from:
• Deliver reliable customer service
• Deliver customer service on your customer’s premises
• Recognise diversity when delivering customer service

Select at least 1 from:
• Recognise and deal with customer queries, requests and problems
• Resolve customer service problems

Select at least 1 from:
• Develop customer relationships
• Support customer service improvements
• Develop personal performance through delivering customer service

Why Tynemet

Here at Tyne Metropolitan College our mission is to instill and nurture a passion for learning in our college community and to grow in all we do.
We will be open to all. We will engage with, and be responsible to the needs of individual learners, employers and the local community. Learners will be at the heart of everything we do and your success will be our priority.

Further Information

mandy.greener@tynemet.ac.uk Tel 01912295175 Mob 07578009426
pat.blyth@tynemet.ac.uk tel 01912295172

Start dates throughout the year, bespoke to the employer

Course Code

1L0586

Apply for a course online

“In view of the fact that it is some 35 years or more since I engaged in any form of study and I currently enjoy academic success which surpasses all of my expectations, I believe I can credit some of that achievement to the encouragement and support of my tutors. ”

Lesley Purvis, Foundation Degree in Counselling Practice